eBay has accused Amazon.com of trying to poach sellers for its own marketplace through eBay’s internal messaging system, The Wall Street Journal reported yesterday. The report said that on Monday, eBay sent a cease-and-desist letter toRead More…
With Cambridge Analytica, British Airways, and several other high-profile data breaches making headlines, retailers are (unsurprisingly) starting to reconsider their own customer data policies. But rather than making the mistake of seeing these events as anRead More…
Walgreens has announced a new partnership with digital beauty subscription company Birchbox . The pharmacy chain will experiment with adapting Birchbox’s subscription concept to some of its stores, stocking shelves with more “prestige” makeup brands, dedicatingRead More…
Specialty mattress retailer Mattress Firm late last week filed voluntary Chapter 11 bankruptcy in the U.S. Bankruptcy Court in Delaware. The move was made, according to Mattress Firm, to “strengthen its balance sheet and optimize itsRead More…
While personal recommendations may forever reign as the most trusted form of consumer marketing, 85 percent of respondents to a recent BrightLocal Survey reported that they now trust online reviews just as much as those personalRead More…
The rate of turnover in the retail industry ( 13 percent ) is among the highest in the country — second only to the tech sector (software) at 13.2 percent. While the digitization of retail andRead More…
There are multiple departments within a retail organization, so which are most important? If we’re equating worth to cost — i.e., the annual salaries of employees within each department — then supply chain executives are mostRead More…
The value of an email keeps popping up in marketing circles these days. Why? Because direct marketers are trying to justify how important it is for store associates to collect customers’ email addresses. Sounds mundane, butRead More…
Credit: Getty Images by David Ryder Amazon.com failed to secure enough servers to handle the surge in traffic on Prime Day, causing it to launch a scaled-down backup front page and temporarily kill off all internationalRead More…
If you’re a retailer reading this article, there’s a 50 percent chance that within the next 24 months you expect to gain the ability to send precise messages to customers at exactly the right time basedRead More…